Hi, I'm Lola
Product Philosophy
Every business is a customer experience business. Products are only as good as their CX.
Approach
Driving customer-focused digital innovation, by designing product strategies that elevate UX/CX and key metrics. Aligning teams and leadership to catalyze cross-functional synergy, and champion the customer's voice in product and service decisions.
2024 - Present CX, UX, OKRs/KPIs, Risk, Product Systems
2021 - 2023 CX, UX, ADA, Platform Migration, Onboarding, Change Management, Mentorship
2016 - 2021 Mobile, Self Service, Payments, Fraud, KYC, Product CX, Strategy
2012 - 2016 Go to Market, Payments, Wires, Direct Deposit, Customer Relationship Management (CRM), Marketing Resource Management (MRM), Managing Data Lakes